Refund & Return Policy
At StreamPlusTv, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we invite you to review our Refund and Return Policy carefully.
This Refund Policy has been created to ensure transparency, fairness, and clear communication between our service and customers.
Important Notice Before Opening a Dispute
Please contact our customer support team before opening any payment dispute or chargeback request.
Opening a dispute without contacting support first may result in the permanent suspension of your IPTV service and could delay or prevent the refund process. In some cases, both the service and payment may be lost during the dispute investigation.
Our support team is available 24/7 to help resolve any issue quickly and professionally.
IPTV Refund Policy
We strongly believe in the quality and reliability of our IPTV services. Our team works daily to provide stable servers, premium entertainment, and the best possible streaming experience.
However, we understand that technical issues may occasionally occur. If you experience a problem that our support team cannot resolve, making the service unusable, we may issue a refund according to the conditions below.
How to Request a Refund
To request a refund, please contact our support team with the following information:
- Your transaction or order ID
- Subject line: “Refund Request”
- A detailed explanation of the issue you are experiencing
In certain situations, we may ask for screenshots, videos, or technical proof to better understand the problem. Our support team may also provide evidence or technical details explaining our findings and final decision.
Refund Conditions
Please read the following conditions carefully before purchasing:
- Refund requests are only accepted within 72 hours of purchase
- After 72 hours, refunds cannot be processed
- Customers must allow our technical team sufficient time to troubleshoot and attempt to resolve the issue
- If we cannot resolve the issue within 48 hours, you may qualify for a refund
- Refunds are only available for service-related problems caused directly by our servers or systems
Credit Card Refund Processing Time
If you paid by credit card, refunds are generally processed within 20 to 31 business days.
In some cases, depending on banks and payment processors, refunds may take up to 90 business days to appear in your account.
Please note:
- We are an IPTV service provider, not the payment processor
- Banking delays are outside our control
- We always process approved refunds as quickly as possible
Partial Refunds
Full refunds are only available for purchases made within the first 72 hours.
For subscriptions used beyond this period, partial refunds may be issued based on the remaining subscription time.
Our support team will review every refund request individually and contact the customer with the final decision.
Non-Refundable Situations
Refunds or partial refunds will NOT be issued under the following circumstances:
Channel Preferences or Performance Expectations
Refunds will not be granted if:
- You are unhappy with the channel lineup
- Certain channels are unavailable
- Performance does not meet personal expectations
We highly recommend purchasing a Trial IPTV Subscription before committing to longer plans.
Device or Setup Issues
Customers are responsible for properly setting up their own devices, applications, and internet connections.
Our support team provides assistance for:
- IPTV app configuration
- Device setup guidance
- Basic troubleshooting
However, we cannot guarantee compatibility with every device, app, or network environment.
Temporary Freezing, Buffering, or Channel Downtime
Occasional buffering or channel interruptions may happen due to:
- Internet connection instability
- ISP-related issues
- Device or application problems
- Temporary server maintenance
- Channel source downtime
- Weekly server upgrades or restarts
Most issues are temporary and resolved quickly by our engineering team.
Server Downtime Compensation
If a customer cannot use the IPTV service for more than 48 consecutive hours due to a problem caused directly by our servers, we will offer one of the following:
- A full refund
- Free additional subscription time
- Bonus compensation agreed upon with the customer
Contact Support
If you have any questions regarding this Refund & Return Policy, please contact our support team anytime.
Support Email:
